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faqs

What types of three wheels do your drivers use?

Our drivers are usually equipped with high quality three wheels which are ideally suited to Indonesian roads.

What should I do if my desired location does not appear on the list?

Please choose a location close to where you want to go, when the driver makes contact, you can specify the exact location you desire.

What charges are included in the price I see on the app?

The stated price on the app only includes the fare for the journey fare. Other charges such as tunnel tolls, bridge tolls, and parking fees are not included.

What is your fare?

Once you are ready to order a ride. Input your desired pick up address and destination. Our app will automatically calculate the current fare. Next you will have the options to accept the fare or cancel the order.
Please bear in mind that the fare is depended on your pick up point and destination, traffic along your route, time and weather.

Why I can only see "Confirm Booking" after I pressed Confirm my order?

Once you Confirm your order the system will automatically match you with nearby drivers. While it’s looking, you will see "Assigning driver. Driver info will be updated here". As soon as there’s a match you will receive the driver's contact information.

What should I do after receiving the driver's contact information?

A driver has already taken your order. All you have to do now is to wait for the driver’s to arrive. Sometimes a driver will need to call you to confirm the exact pickup and drop-off locations and pick up time.

How long will my transaction records be saved for?

Your transaction history is kept on your phone and is never deleted.

How can I contact BajaiApp?

If you have any comments or enquiries, please contact us on contact@bajaiapp.com or use the app.

What are BajaiApp office hours?

We run 365 days a year, 24 hours a day through our app. If you need to contact our customer service by hotline or through social media. Our hotline office hours are 9 a.m. to 5 p.m., Monday to Friday whereas we continuously check our social media even after office hours.

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